This position is a hybrid role based in Boothwyn, PA, with additional in-office time required during training and onboarding. Remote work may be considered based on experience and business needs.
Applicants must be at least 18 years of age to be considered for this position.

We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.

Job Description

TITLE: Client Success Coordinator

DEPARTMENT: Marketing & Sales Department; Operations

REPORTS TO: Sales & Marketing Department, with reporting to the Operations Department during active projects and events

SALARY RANGE: $40,000 - $55,000

Position Overview

Maintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Coordinator is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

Job Responsibilities

1. Identify root causes of client challenges, conduct timely analysis of potential solutions, and deliver clear, data-driven recommendations.

2. Own and manage the overall client relationship, including onboarding, implementation, training, and ongoing engagement to ensure high levels of customer satisfaction and retention.

3. Track and document client interactions consistently, providing regular reports to internal teams and leadership to surface trends, identify product issues, and advocate for enhancements based on customer feedback.

4. Build and maintain trusted, strategic advisor relationships with clients to drive long-term value, adoption, and growth of products and services.

5. Develop and refine customer success strategies, best practices, and support content in collaboration with cross-functional teams, including Marketing and Creative.

6. Communicate effectively with internal stakeholders and senior-level client contacts to understand business needs, strengthen partnerships, and maximize retention and expansion opportunities.

7. Maintain and analyze customer success metrics and performance data to inform decision-making and continuous improvement efforts.

8. Partner with Marketing and Operations teams to create clear, user-friendly training materials and deliver effective client onboarding and ongoing education.

9. Support broader organizational objectives by taking on additional responsibilities as needed. 

Skills

1. Strong interest in working on a small, collaborative team dedicated to supporting clients and helping the business grow.  

2. Experience in customer service, client support, account coordination, or a related role preferred. SaaS support experience is a plus.  

3. Bachelor’s degree preferred; equivalent work experience may be considered in place of a degree.  

4. At least 2 years of professional experience, preferably in a customer service or client-facing role.  

5. Demonstrated ability to build and maintain strong client relationships.  

6. Ability to quickly learn internal systems and explain information clearly to clients and team members.  

7. Strong organizational, problem-solving, and time management skills.  

8. Excellent written and verbal communication skills, with a professional and supportive approach.  

9. Ability to handle multiple priorities, stay detail-oriented, and work effectively in a fast-paced environment.  

10. Positive, dependable, and customer-focused, with a willingness to support team and client needs. 

Benefits

• Health Insurance

• Dental Insurance

• 401(K)

• Comprehensive PTO Package

• Paid Company Holidays

Working Conditions

This is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands. 

Some domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.