Work With Us
Ardian Group is always happy to connect with hard-working, talented potential team members.
If you do not see a role that best fits you at this time, feel free to submit your resume to mminshall@ardiangroup.com and we will keep it on file.
Project Manager
This position is a hybrid role based in Boothwyn, PA, with additional in-office time required during training and onboarding. Remote work may be considered based on experience and business needs.
Applicants must be at least 18 years of age to be considered for this position.
We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.
Job Description
TITLE: Project Manager
DEPARTMENT: Operations
REPORTS TO: Director of Operations
SALARY RANGE: $55,000 - $65,000
Position Overview
The Project Manager is responsible for planning, monitoring, and managing events and credential operations. Plans, directs, and coordinates execution of scope of work (SOW) objectives and manages support staff. This position is responsible for assessing current business situations and analyzing and developing business rules based on customer requirements. The Project Manager will also control and monitor costs vs. budget, plans vs. performance and may handle Personally Identifiable Information and complete annual training in data security and privacy compliance.
Job Responsibilities
Determine project scopes and serve as primary client liaison throughout the duration of the event.
Monitor web-based platforms for each event; troubleshoot and problem solve as needed.
Communicate with Creative Services and Production departments to meet strict deadlines.
Maintaining and monitoring project plans, project schedules, and hours worked
Organizing, attending, and participating in stakeholder meetings
Documenting and following up on important actions and decisions from meetings.
Preparing necessary presentation materials.
Ensuring project deadlines are met.
Determining project changes.
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
Aid in the selection of staff and contractors assigned to each event.
Delegate tasks to other team members and track progression.
Provide leadership and management for projects requiring onsite travel.
Create workflows for internal and onsite management operations.
Allocate project resources for each project.
Adopt a leadership role and incorporate open communication and sound judgment between client and staff to sustain quality event operations.
Other duties as assigned
Skills
Bachelor’s degree from an accredited university.
Excellent verbal and written communication skills.
Detail-oriented and creative thinker.
Proficient in Microsoft Office.
Ability to exercise judgment and discretion in establishing and maintaining confidentiality and good working relationships with colleagues and partners.
Ability to work simultaneously in a group and independent setting while meeting strict deadlines.
Tech-savvy with a familiarity with project management software, databases, and ability to learn software quickly.
Excellent time management skills and ability to prioritize tasks.
Ability to travel and work well under pressure.
Comfortable in a fast-paced working environment with quick problem-solving skills.
Must have a team-player attitude and willingness to go above and beyond what is expected to accomplish employer and client goals.
Benefits
Health Insurance
Dental Insurance
401(K)
Comprehensive PTO Package
Paid Company Holidays
Working Conditions
This is a full-time position that operates in a professional office setting M-F from 9:00 am to 5:00 pm. Travel is required domestically and/or internationally, therefore having a passport is a bonus. Travel workdays will be longer than a standard 8-hour day. Depending on the assigned duties while traveling, standing for long periods of time will occur. Staff members will be required to work on multiple projects while traveling and keeping lines of communication with clients/creative team through email as necessary. Occasional evening and weekend work may also be required as job duties demand to meet deadlines.
Project Coordinator
This position is a hybrid role based in Boothwyn, PA, with additional in-office time required during training and onboarding. Remote work may be considered based on experience and business needs.
Applicants must be at least 18 years of age to be considered for this position.
We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.
Job Description
TITLE: Project Coordinator
DEPARTMENT: Operations
REPORTS TO: Director of Operations
SALARY RANGE: $45,000 - $55,000
Position Overview
Project Coordinator works to assist Project Managers in organizing the company’s ongoing projects across the company which may include supporting events, administration, and technology. Tasks include monitoring project plans, schedules, hours worked, organizing, and participating in stakeholder meetings, and ensuring project deadlines are met promptly.
As directed by the Project Manager, the Project Coordinator coordinates execution of the Statement of Work (SOW) objectives of a project(s). They help to maintain costs vs. budget, plans vs. performance, and staffing requirements. Receives annual training in data security and privacy compliance and may handle Personally Identifiable Information (PII). The Project Coordinator manages data, provides customer service to clients, troubleshoots, and problem solving to ensure that each project runs smoothly.
Job Responsibilities
Maintaining, monitoring project plans, project schedules, and hours worked along with developing project strategies as needed.
Organizing, attending, and participating in stakeholder meetings
Documenting and following up on important actions and decisions from meetings
Preparing necessary presentation materials
Ensuring project deadlines are met
Providing administrative support as needed
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
Assess project risks and issues and provide solutions where applicable
Utilize software to manage projects and track goal fulfillment
Conduct software testing and recommend improvements based on client’s feedback
Provide superior customer service to clients
Assist with onsite setup and networking
Other duties as assigned
Skills
Bachelor's degree from accredited university or college
1-3 years of project coordinator/management experience.
Exceptional verbal, written and presentation skills
Ability to exercise judgment and discretion in establishing and maintaining confidentiality and good working relationships with colleagues and partners
Tech-savvy with a familiarity with project management software, databases, and ability to learn software quickly
Detail-oriented and creative thinker
Ability to communicate with diverse personalities and various client demographics in a professional and mature manner
Able to work simultaneously in group and independent settings while meeting strict deadlines
Excellent time management skills and ability to prioritize tasks
Ability to travel and work well under pressure
Must have a team-player attitude and willingness to go beyond what is expected to accomplish employer and client goals
Benefits
Health Insurance
Dental Insurance
401(K)
Comprehensive PTO Package
Paid Company Holidays
Working Conditions
This is a full-time position that operates in a professional office setting M-F from 9:00 am to 5:00 pm. Some travel is required domestically and/or internationally. Travel workdays will be longer than a standard 8-hour day. Depending on the assigned duties while traveling, standing for extended periods will be required. Employees will be required to work on multiple projects while traveling and keeping lines of communication with clients/creative team through email, as necessary. Occasional evening and weekend work may also be required as job duties demand to meet deadlines.
Client Success Manager
This position is a hybrid role based in Boothwyn, PA, with additional in-office time required during training and onboarding. Remote work may be considered based on experience and business needs.
Applicants must be at least 18 years of age to be considered for this position.
We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.
Job Description
TITLE: Client Success Manager
DEPARTMENT: Marketing & Sales Department
REPORTS TO: Sales & Marketing Department, with reporting to the Operations Department during active projects and events
SALARY RANGE: $55,000 - $65,000
Position Overview
Maintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.
Job Responsibilities
Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives.
Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement.
Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes.
Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality.
Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business.
Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events.
Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements.
Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement.
Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness.
Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets.
Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives.
Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed.
Skills
Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions.
Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery.
Strong knowledge of customer service practices, performance management, and operational improvement.
Experience using customer service platforms, databases, reporting tools, and related systems.
Understanding of current technology trends and tools that improve customer service efficiency and client experience.
Ability to think strategically, solve problems effectively, and lead with confidence and accountability.
Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement.
Bachelor’s degree in Business Administration or a related field preferred.
Benefits
Health Insurance
Dental Insurance
401(K)
Comprehensive PTO Package
Paid Company Holidays
Working Conditions
This is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.
Some domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While on-site, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.
Client Success Coordinator
This position is a hybrid role based in Boothwyn, PA, with additional in-office time required during training and onboarding. Remote work may be considered based on experience and business needs.
Applicants must be at least 18 years of age to be considered for this position.
We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.
Job Description
TITLE: Client Success Coordinator
DEPARTMENT: Marketing & Sales Department; Operations
REPORTS TO: Sales & Marketing Department, with reporting to the Operations Department during active projects and events
SALARY RANGE: $40,000 - $55,000
Position Overview
Maintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Coordinator is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.
Job Responsibilities
Identify root causes of client challenges, conduct timely analysis of potential solutions, and deliver clear, data-driven recommendations.
Own and manage the overall client relationship, including onboarding, implementation, training, and ongoing engagement to ensure high levels of customer satisfaction and retention.
Track and document client interactions consistently, providing regular reports to internal teams and leadership to surface trends, identify product issues, and advocate for enhancements based on customer feedback.
Build and maintain trusted, strategic advisor relationships with clients to drive long-term value, adoption, and growth of products and services.
Develop and refine customer success strategies, best practices, and support content in collaboration with cross-functional teams, including Marketing and Creative.
Communicate effectively with internal stakeholders and senior-level client contacts to understand business needs, strengthen partnerships, and maximize retention and expansion opportunities.
Maintain and analyze customer success metrics and performance data to inform decision-making and continuous improvement efforts.
Partner with Marketing and Operations teams to create clear, user-friendly training materials and deliver effective client onboarding and ongoing education.
Support broader organizational objectives by taking on additional responsibilities as needed.
Skills
Strong interest in working on a small, collaborative team dedicated to supporting clients and helping the business grow.
Experience in customer service, client support, account coordination, or a related role preferred. SaaS support experience is a plus.
Bachelor’s degree preferred; equivalent work experience may be considered in place of a degree.
At least 2 years of professional experience, preferably in a customer service or client-facing role.
Demonstrated ability to build and maintain strong client relationships.
Ability to quickly learn internal systems and explain information clearly to clients and team members.
Strong organizational, problem-solving, and time management skills.
Excellent written and verbal communication skills, with a professional and supportive approach.
Ability to handle multiple priorities, stay detail-oriented, and work effectively in a fast-paced environment.
Positive, dependable, and customer-focused, with a willingness to support team and client needs.
Benefits
Health Insurance
Dental Insurance
401(K)
Comprehensive PTO Package
Paid Company Holidays
Working Conditions
This is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.
Some domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.