Work With Us
Ardian Group is always happy to connect with hard-working, talented potential team members.
Are positions are often on a contract basis, and we keep an internal database of potential team members to reach out to as opportunities arise. The best way to be contacted for an opportunity is to submit your information for one of the below roles.
If you don’t see a role that best fits you at this time, please send your information to mminshall@ardiangroup.com and your information will be kept on file. Thank you!
Customer Service Coordinator
We’re building a roster of Customer Service Coordinators we can call on as new events and projects come up. This is a temporary, on-call role that pays $20 per hour, with a maximum of 40 hours per week. We review every application and invite qualified candidates to interview. Joining the roster doesn’t guarantee an assignment, but it does mean you’re one of the first people we contact when the right opportunity opens. Start dates and details are confirmed once an assignment is set.
Because our hiring depends on the event and project schedule, it may take some time before you hear from us.
Most work is done remotely, with occasional opportunities to provide onsite support at events or projects. Every assignment is different, so your duties may change from one to the next. If you enjoy helping people and like variety, this work may be a great fit.
All applicants must be U.S. citizens and at least 18 years old, per Ardian Group’s government contract requirements. In compliance with federal law, all persons hired will be required to verify their identity and employment eligibility and complete the required Employment Eligibility Verification (Form I-9) upon hire. Employment is also contingent on the successful completion of a background check.
CUSTOMER SERVICE COORDINATOR
Pay Rate: $20 per hour, up to 40 hours per week
Employment Type: Temporary, on-call, assignment-based. Hours are not guaranteed and depend on active event and project assignments. This is not a full-time position.
Reports to: Customer Service Manager
About Ardian Group
Ardian Group, Inc. is a Pennsylvania-based firm specializing in cloud-based registration, real-time data management, full-service credentialing, and access management solutions. We produce over 1 million credentials a year for some of the largest and most complex events in sports, government, and entertainment.
Position Overview
The Customer Service Coordinator supports clients through onboarding, setup, and training, under the direction of the Customer Service Manager. This role answers client questions, helps solve issues, works closely with Project Managers, joins client meetings, and may provide onsite support at events or projects.
The ideal candidate learns new software quickly, solves problems carefully, and communicates clearly in writing and in person. A friendly, positive attitude is essential.
Key Responsibilities
Supports assigned clients through onboarding, setup, and training
Answers client questions by phone, email, and chat, and resolves common issues
Troubleshoots client issues and escalates complex problems to the Customer Service Manager or Project Manager
Logs client interactions and shares regular updates with the team
Reports software issues and passes along client feedback
Helps clients get the most value from our products and services
Assists with creating and updating training materials and support guides
Joins client meetings and documents action items
Maintains customer service data and reports as directed
Performs other duties as assigned
Qualifications
Must be a U.S. citizen, at least 18 years old, and able to pass a background check, per Ardian Group’s government contract requirements
Bachelor’s degree preferred, or equivalent relevant experience
1 or more years of experience in customer service, client support, or a related role
Comfortable learning new software quickly and walking others through it
Strong organization and time management skills
Clear, professional written and verbal communication skills
Friendly, patient approach with clients, especially when solving problems
Preferred Skills
Experience supporting customers for a software (SaaS) company
Experience with client onboarding or training
Working Conditions
Most work is performed remotely from a home office or another approved location within the United States, with occasional opportunities to provide onsite support at events or projects. Travel may be required for client events or projects, company meetings, or training sessions.
A reliable high-speed internet connection and a dedicated, quiet workspace are required to support productivity and protect confidential company and client information. Ardian Group provides the digital tools needed to work securely in both remote and onsite settings.
Work hours and schedules vary by assignment and are confirmed once an assignment is set. Coordinators are expected to attend scheduled virtual and in-person meetings, trainings, and check-ins with their team and the Customer Service Manager. Occasional schedule adjustments may be needed to meet deadlines, support client events or projects, or work with teams across time zones.
Equal Opportunity Employer
Ardian Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for roster placement and assignment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Project Coordinator
We’re building a roster of Project Coordinators we can call on as new events and projects come up. This is a temporary, on-call role that pays $26 per hour, with a maximum of 40 hours per week. We review every application and invite qualified candidates to interview. Joining the roster doesn’t guarantee an assignment, but it does mean you’re one of the first people we contact when the right opportunity opens. Start dates and details are confirmed once an assignment is set.
Because our hiring depends on the event and project schedule, it may take some time before you hear from us.
Assignments may include pre-event work followed by onsite work at event and project locations. Most pre-event work can be done remotely, though local coordinators are encouraged to work from our office when their manager arranges it. Onsite locations may include convention centers, arenas, secured government or corporate sites, and other venues. Every assignment is different, so your duties may change from one to the next. If you like variety and stay steady when plans shift, this work may be a great fit.
All applicants must be U.S. citizens and at least 18 years old, per Ardian Group’s government contract requirements. In compliance with federal law, all persons hired will be required to verify their identity and employment eligibility and complete the required Employment Eligibility Verification (Form I-9) upon hire. All employees are also required to complete a background check as a condition of employment.
PROJECT COORDINATOR
Pay Rate: $26 per hour, up to 40 hours per week maximum
Employment Type: Temporary, on-call, assignment-based. Hours are not guaranteed and depend on active event and project assignments. This is not a full-time position.
Reports To: Director of Operations
About Ardian Group
Ardian Group, Inc. is a Pennsylvania-based firm specializing in cloud-based registration, real-time data management, and full-service credentialing. We produce over 1 million credentials a year for some of the largest and most complex events in sports, government, and entertainment.
Position Overview
The Project Coordinator supports the planning, monitoring, and execution of event and project operations, including credentialing and physical access control systems, under the direction of a Project Manager. You’re called on as events and projects are scheduled and staffed, not for a fixed weekly commitment.
Job Responsibilities
Track project plans, schedules, hours, and task progress for each assignment
Monitor web-based data platforms and prepare data imports and reports in Excel, troubleshooting issues as needed
Organize and participate in stakeholder meetings, documenting and following up on key decisions
Draft clear, professional communications to team members and clients
Assist with credential management and distribution, and support setup and troubleshooting of physical access control systems and equipment onsite
Provide strong customer service to clients and stakeholders throughout the assignment
Other duties as assigned
Skills & Qualifications
Must be a U.S. citizen, at least 18 years old, and able to pass a background check, per Ardian Group’s government contract requirements
Bachelor’s degree preferred, or equivalent relevant experience
1-3 years of project coordination experience preferred
Proficient in Microsoft Office, especially Excel; comfortable learning new software quickly
Excellent verbal, written, and presentation skills, with the ability to communicate professionally across diverse personalities and client demographics
Detail-oriented, a creative problem-solver, with strong time management and prioritization skills
Able to work independently or in a group to meet strict deadlines, staying effective under pressure in a fast-paced environment
Willing to travel; a valid passport is a plus for international assignments
Team-first attitude focused on meeting client and company goals
Working Conditions
Assignments may include pre-event work followed by onsite work at event and project locations. Most pre-event work can be done remotely, though local coordinators are encouraged to work from our office when their manager arranges it. Onsite locations may include convention centers, arenas, secured government or corporate sites, and other venues.
Schedules vary by assignment and regularly include evenings, weekends, and holidays. Onsite work involves extended periods of standing and walking, working outdoors or in varied indoor conditions, and occasionally lifting or moving equipment and materials up to 25 lbs.
Because assignments take place at secured sites, roster members must meet site access requirements for each assignment, including U.S. citizenship and a satisfactory background check.
Equal Opportunity Employer
Ardian Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for roster placement and assignment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.